Security & Privacy Information

We take your online security and privacy very seriously and for this reason we will NEVER provide your details to a third party for marketing purposes. However, we may wish to contact you directly about Bespoke Design & Interior promotions and offers. If you do not wish to receive any of these promotions or offers, then simply send us an email at info@bespokedesigninteriorsglasgow.co.uk. During the online buying process, we must collect the relevant personal information that will allow for your sale to be processed and delivered (name, address, payment details, delivery address and email address). This information will be held and treated as totally confidential on our secure servers. To fulfil some of our orders we may have to pass on certain elements of your personal data (e.g. delivery address) to third-party organisations. These carefully selected and trusted suppliers are under strict and legal obligations to keep your personal information private. Bespoke Design & Interiors and all company processes fully comply within all Consumer Data Protection legislation.

Terms & Conditions

Introduction

These term and conditions apply to all transactions on the Sterling Furniture web site. By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you need any clarification on anything within these Terms and Conditions, then please contact us at info@bespokedesigninteriorsglasgow.co.uk or on 0141 465 4356 prior to placing an order. Nothing in these conditions affects your statutory rights as a consumer.

Pricing and payment

We are very careful to ensure that all our prices are correct. However, if we on a rare occasion we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled and will give you a full refund. Payment will be taken in full at checkout and all prices are inclusive of VAT (where applicable) at the current rates.

Delivery

Our standard furniture delivery charges apply to UK Mainland addresses only. Additional charges may apply to furniture deliveries to UK islands. Please refer to our delivery overview section for more details on non-UK mainland deliveries. When an order contains more than one furniture item, all furniture items will be delivered at the same time as soon as all items are available. An estimated delivery timescale is associated with each furniture product and we will make every effort to deliver your goods within this timescale. However, delays can occasionally occur due to unforeseen factors out with our control. Bespoke Design & Interiors shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Preparing for furniture delivery

It is the customer’s responsibility to ensure adequate access at the point of delivery. If it is not possible to deliver the items due to a lack of access space, we may have to apply a charge to take any items back into stock.

To ensure this situation does not occur we ask that you follow these few simple steps to ensure a hassle-free delivery.

  • – Measure the height and width of any hallways and door accesses, as well as the entry clearance.
  • – Check the dimensions of the furniture to ensure the items will fit.
  • – Clear plenty of space to allow for the delivery and any packaging materials.

 

Cancellation

You may cancel your order at any time by contacting us on info@bespokedesigninteriorsglasgow.co.uk. If your goods have not been dispatched, other than as detailed below, we will refund the full price of the items and any delivery charge to the same card you used to purchase the goods. If you decide to cancel items (before delivery has taken place) that are bespoke, made-to-measure or have been specially ordered for you, it may be unlikely that we will be able to sell these at the full selling price to another customer. In these instances, we have the right to deduct a cancellation fee from your refund. We will endeavour to avoid any such charges but in some instances, this may be unavoidable.

Returns policy

If, for any reason you are unhappy with you purchases you can return your order within 14 days of delivery. We will provide a full refund for the purchase price of the goods, but not any delivery charges. The cost of returning any items is the responsibility of the customer. Items must be returned in their original packaging. Please note that a refund will only take place after the goods have been returned, inspected by our returns department and deemed to be in a suitable condition. For furniture items that require a two-man uplift you will be required to pay an uplift charge. Your furniture return may also be subject to a returns charge if your items are bespoke, made-to-measure or have been specially ordered for you. Please inform us of any return you would like to make as soon as possible by emailing us at info@bespokedesigninteriorsglasgow.co.uk. A member of our team will contact you to discuss the quickest and most efficient way for you to return your products. Please note that there will be no charge for any return if the delivered goods are faulty or if the items do not match your order correctly. In these instances, replacement products will be delivered free of charge as soon as the items are available.

Marketing permissions

By completing your purchase, you are agreeing for us to include you in all future marketing activity. We will contact you via your postal and email address provided during the checkout process. You can opt out from receiving all marketing activity at any point by emailing us at info@bespokedesigninteriorsglasgow.co.uk, by calling 01414654356

Claims

In all events the limit of liability for any fault or defect in the product shall be to a sum not exceeding the purchase price of all the particular goods, and the Seller shall not be held liable for any incidental or consequential loss howsoever arising.

Jurisdiction

The products and services offered on bespoke Design & Interiors website are sold for use within the United Kingdom. Use of this web site shall be governed by Scots Law and will be subject to the jurisdiction of the Scottish courts.

 

 

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